Thank you for choosing NeuroFlow Bracelet. We are committed to delivering high-quality products and providing a clear, transparent purchase experience.
Return Eligibility
Our standard return window lasts 60 days from the date your package is delivered. If 60 days have passed since delivery, we unfortunately cannot offer a return, replacement, or refund.
To qualify for an authorized return, the following conditions must be met:
- Functional defects or damage: Returns are accepted primarily for products demonstrating confirmed manufacturing or functional defects upon arrival.
- Original packaging: Items must be returned in their original packaging with all included inserts and parts.
- Proof of purchase: A valid order number or digital receipt is required to process any return request.
- Change of mind: We do not offer refunds or returns simply for a change of mind. Special exceptions are considered solely on a case-by-case basis under extraordinary circumstances.
Note: Gift cards, promotional giveaway items, and personalized or custom accessories are non-returnable under any circumstances.
To initiate a return request, please email our support team at [email protected] before shipping any item back to our facility.
Order Cancellations
Because our logistics team processes orders promptly to ensure swift dispatch, order cancellations are strictly time-sensitive:
- Cancellations are only permitted for full-priced items within 60 minutes of order placement.
- If you need to cancel within this 60-minute window, notify us immediately at [email protected].
- Once an order enters our automated fulfillment queue after 60 minutes, it cannot be canceled or modified.
Damaged or Defective Exchanges
We replace items exclusively if they arrive defective or damaged. If you received a faulty product and need an identical replacement, email photos or a brief video of the issue along with your order number to [email protected].
Return Shipping Guidelines
- Customers are responsible for paying all return shipping costs.
- Original and return shipping charges are strictly non-refundable. If a refund is issued, the applicable outbound delivery expense will be deducted from your total.
- Because we cannot guarantee receipt of returned parcels, we strongly recommend using a trackable courier service and purchasing parcel insurance for your return package.
- Please do not send your item back without an authorized return confirmation from our support desk.
Refund Process
- Inspection: Once your returned item arrives at our facility and passes physical inspection, we will email you to confirm receipt and communicate whether the refund has been approved.
- Payout: If approved, your refund will be processed promptly. A credit will automatically post to your original payment method within 5 to 10 business days, depending on your card issuer or banking provider.
Late or Missing Refunds
If your refund has been confirmed but has not yet posted to your statement:
- Review your online bank or card account statement again to confirm recent pending entries.
- Contact your credit card issuer, as some institutions require additional days to clear posted credits.
- Contact your bank branch, as institutional processing intervals vary.
- If you have completed these steps and still have not seen your credit after 10 business days, please reach out to us directly at [email protected].