At NeuroFlow Bracelet, we are pleased to provide free standard shipping on every single order.
Every package includes a unique tracking number and direct lookup link, sent to your email as soon as your shipment is dispatched. Please allow up to 48 hours for initial tracking activity to appear in the courier’s system.
If you have any questions about your delivery, our customer care team is ready to assist at [email protected].
Frequently Asked Questions
Can I track my order?
Yes. As soon as your package leaves our facility, you will receive a shipping confirmation email containing your personal tracking number. You can monitor your shipment’s journey anytime via our Order Tracking Page.
Will I be charged import duties or customs taxes?
International deliveries may be subject to local import taxes, duties, and customs clearance fees upon arrival in your destination country. These standard regulatory fees are assessed by local governments and remain the responsibility of the customer. For specific rates, please check with your regional customs authority.
What happens if my package is delayed, damaged, or lost in transit?
Each NeuroFlow Bracelet undergoes strict quality checks before departing our warehouse. Once an order is transferred to the logistics carrier, handling is managed directly by the shipping provider.
If your package arrives damaged or appears lost during delivery, we recommend filing an inquiry directly with the carrier for immediate resolution. You can also notify our team at [email protected] so we can guide you through the claims process.
Please note: Customers are responsible for entering accurate delivery information at checkout. We cannot replace orders lost due to address entry errors or packages marked as successfully delivered that are subsequently stolen.